Updated 10/24/2025

Ken Herbert Plumbing & Reading Heating & Air (“we,” “us,” or “the Company”) values your privacy and wants you to feel comfortable visiting our website. This Privacy Policy explains how we collect, use, and protect information when you use our website, contact us, or interact with our services.

Information We Collect

We may collect information that you provide directly, such as:

• Name, address, phone number, and email address
• Details about your home or equipment when requesting service
• Billing or payment information when you make a purchase

We may also automatically collect information when you visit our website, including:

• IP address, browser type, and device information
• Pages you visit and how you navigate the site
• Cookies and similar technologies to help improve your experience

How We Use Your Information

We may use the information we collect for purposes including:

• Providing and improving our services
• Responding to your inquiries or service requests
• Sending marketing, promotional, or informational messages
• Complying with legal requirements or protecting our rights

We may also share information with our Service Providers, affiliates, or contractors as needed to provide services, send communications, or perform analytics.

Communications

By providing your contact information, you consent to receive communications from us, including emails, phone calls, texts, or postal mail. Standard messaging or carrier fees may apply. You may opt out of marketing communications at any time, but we may still send important service or transactional messages.

Cookies and Tracking

Our website may use cookies or other tracking technologies to improve your experience and understand website usage. You can adjust your browser settings to refuse cookies, but some parts of the website may not function properly without them.

Data Security

We take reasonable steps to protect your information from unauthorized access, disclosure, or misuse. However, no website or transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

Your Choices

You may:

• Request access to, correction of, or deletion of your personal information
• Opt out of marketing communications (but still receive important service messages)
• Contact us with any questions about your information

To exercise your rights, please contact us at:
Email: [email protected]
Mail: 16 W Benson St, Cincinnati, OH 45215

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites.

Changes to This Privacy Policy

We may update this Privacy Policy at any time. Updates will be posted on this page, and your continued use of our website constitutes acceptance of any changes.

Governing Law

This Privacy Policy is governed by the laws of the State of Ohio.